Business Continuity & Social Responsibility Policy

We at Faisal M. Higgi & Associates Co. Ltd. believe in leadership by quality as well as Business Continuity &
Social Responsibility and remain committed to be the FIRST brand of choice to our customers by providing
“On-time Every-time Secured services” solutions in Business Process Outsourcing and Information
Technology. We want to establish the leading position in our industry for timely reliable and ensuring Business
Continuity & Social Responsibility services. The Business Continuity & Social Responsibility Management is the
foundations of Faisal M. Higgi & Associates Co. Ltd. to deliver the services with continual improvement and
to achieve customer satisfaction and to satisfy applicable requirements.

We will achieve this by:

• Focus on new ways of utilizing IT innovation to build products and services for today’s dynamic business environment.
• Use of all reasonable, appropriate, practical and effective measures to protect our important processes and assets in order to achieve our Business Continuity & Social Responsibility objectives of on time delivery.
• Continually examine ways in which we can improve our use of Business Continuity & Social Responsibility measures to protect and enhance our business and continual improvement in BCMS & SRMS.
• Protecting and managing our assets to enable us to meet our contractual, legislative, privacy and ethical responsibilities and satisfy applicable BCMS & SRMS requirements and legal requirements.
• Providing our clients’ continuous process improvements, productivity gains and improved quality through a combination of domain expertise and technology driven optimization.
• All employees ensure this Business Continuity & Social Responsibility policy and our assets from unauthorized use, modification, disclosure or destruction, whether accidental or intentional.